Return and Exchange Policy
You are responsible for return shipping charges. G&R Imports, LLC. also cannot be held responsible for any items lost or damaged in shipping, please insure your returns. Please allow the usual banking time for refunds to appear on your credit card statement. Often this will be one month. G&R Imports, LLC. does not accept COD's on returns. If you paid by Credit Card, credit will be applied to the card used to place the original order. Please check the date on the credit card originally used. If the card is expired, the credit will not process.
Your order is damaged
All items that are shipped from G&R Imports, LLC. are in new and unused condition. If a package is delivered to you in damaged condition, you have the option of refusing delivery of a package with obvious damage. Once you accept a package, if the contents are damaged due to shipping, you must contact the shipping company and file a claim with them. If the item received is damaged or defective from the manufacture please call G&R Imports, LLC. Customer Service immediately at (573) 204-7984. DO NOT ATTEMPT TO INSTALL OR USE ANY DAMAGED PARTS ON OR IN YOUR VEHICLE.
Please call us when you need assistance in resolving a damage claim. We want this to be as painless as possible. Theses situations occasionally happen and we are experienced in resolving damage claims.
You have received the wrong item
Please call us immediately regarding any mistakes on your order. We need to hear about problems within seven days of order receipt.
Our Mistake
You selected an item and we shipped the wrong item:
If an item is missing, make sure to finish checking your order before calling. Inspect packing materials carefully for smaller items; it is easy for small items to get wrapped up in the packing material. Let us know which item(s) you received incorrectly or were missing. We will discuss the situation with you. We will find the simplest, fastest way to resolve our mistake. We will reimburse return ground freight on any mis-shipped items when we determine that G&R Imports, LLC. is at fault.
Your Mistake
You placed your order, or gave us an incorrect part number(s), or perhaps you just decided it wasn't what you wanted:
There is a 20% restocking fee. Call us up or email
[email protected]. Let us know the Order number and G&R Imports, LLC. part number(s) in question. G&R Imports, LLC. will issue an RMA (Return Merchandise Authorization) number. Return the product using your choice of carrier; we recommend a carrier that offers tracking and insurance. Returns will not be accepted without an RMA number on the shipping label. Please be aware that we cannot be responsible for returned parts until there is a G&R Imports, LLC. confirmation signature with the carrier. Parts must be in original packaging. No returns on parts that have been installed. Please do not use display boxes as shipping cartons. We will issue credit for the item(s) being returned in accordance with all applicable G&R Imports, LLC. policies, including those described above. We do not refund the original shipping charges. You are responsible for paying return freight on returns that are not the fault of G&R Imports, LLC..
